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Denca Controls Limited
We are currently recruiting an experienced account manager with a strong commercial background and an understanding of the mechanics of business.... Role: Account Manager, Category: IT & Telecoms, Size: 51-100
TECHNICAL ACCOUNT MANAGER: Denca Controls Limited
We are currently recruiting an experienced account manager with a strong commercial background and an understanding of the mechanics of business.
Position: Technical Account Manager
Location: Widnes
Hours: Full Time
Salary Guide: £26,562 – £42,500
Last Updated: 26 May 2025
Job Category: IT & Telecoms
Technical Account Manager Role:
Provide technical support for customers to support pre-sales and post-sales processes. Address all product-related queries on time. Train customers to use products effectively. Provide developers with customers’ feedback to help identify potential new features or products. Report on product performance. Identify solutions to reduce support costs. Analyze customers’ needs and suggest upgrades or additional features to meet their requirements. Liaise with the sales department to win new business and increase sales. Establish best practices. Keep track of sales performance metrics.
Other Duties:
- Provide technical support for customers to support pre-sales and post-sales processes
- Address all product-related queries on time
- Train customers to use products effectively
- Provide developers with customers’ feedback to help identify potential new features or products
- Report on product performance
- Identify solutions to reduce support costs
- Analyze customers’ needs and suggest upgrades or additional features to meet their requirements
- Liaise with the sales department to win new business and increase sales
- Establish best practices
- Keep track of sales performance metrics
